Terms of shipping and Return policy

Terms of shipping

We only deliver with insured courriers. The insurance is included in the shipping costs and covers the entire value of the artwork. You will be ensured from potential theft and damages during the shipment.

Before accepting the pack, make sure to control that the pack is intact and dry.

We advice you to sign with reserve.

Shipping times and costs

For Italy, shipping costs are 13 euros: if the work is framed or if it is very fragile it will be sent to a wooden box, in which case there may be a small additional cost. You can exchange an email before closing the order and request clarification, in case of doubts.

For abroad the costs are fixed and depend on the country, it is possible to have a simulation through the cart of the site, or by sending an email for a quote. Before proceeding with the payment you will have a summary of the shipping costs.

The delivery time is 3 working days for Italy, for Europe the delivery will take from 4-8 working days.

What if the artwork is damaged?

When the pony express delivers your artwork, first of all you should check that everything is alright, that the pack isn’t damaged or wet. Anyway we advice you to accept with reserve.

If once you open the package the artwork is broken or damaged, you have to contact us within 24 h., from the delivery date, and send us pictures that attest the demage.

Returns and refunds

If you realize that you actually don’t like very much what you have bought, you can return any item purchased within 10 days of the delivery date.

Send us an emali to galleria@deodato-arte.it or call us at this number 02-39521618.

We will send you an email with a return form document. Without this document you can’t return any item. Then you have to carefully pack the artwork and send it to our address:

Deodato Arte

via Nerino 2

20123 - Milano (MI)

ITALY

Shipping costs and eventual damages (if the artwork is not ensured) are on your charge.

Once the artwork arrives we will refund you within 10 days of the artwork's delivery.